Terms & Conditions

US LIMO NYC INC – Terms & Conditions

Effective Date: July 13, 2025
Company Name: US LIMO NYC INC
Location: New York, NY
Contact: contact@uslimonyc.com – (001) 718-770-7762
Website: www.uslimonyc.com

1. Booking Accuracy

Please verify all details on your confirmation (date, time, pickup, vehicle, price).

Reservations are confirmed only upon receiving a confirmation number + deposit receipt.

A 20% non-refundable deposit is required to secure a booking.

All customer information remains confidential.

Hourly Service: Service is billed by the hour with minimums depending on vehicle type. Overtime or additional usage not agreed upon will be charged post-service.

2. Payment Policy

Payment is collected via a secure credit card authorization form.

Accepted payment methods: major credit/debit cards, Zelle, Venmo, or Wire transfer.

20% deposit is charged at booking (non-refundable).

Remaining balance (80%) is charged 48 hours before the ride.

For bookings made within 24 hours of service, payment may be split into verification + final payment steps.

You agree to pay all additional charges such as:

Overtime (billed hourly per vehicle type)

Wait time (15+ mins), extra stops, route changes

Any damages caused during service

3. Alcohol Policy

NY Law: Alcohol is only allowed in limousines with a partition.

No alcohol in sedans, SUVs, vans, or buses without a divider.

Champagne service is available upon request for limousines (additional fee).

4. Gratuity

Tips are not included in your booking and are voluntary.

Tipping is encouraged only if your experience is excellent.

5. Cancellation Policy

Late cancellation results in full charge:

Sedan/SUV: Cancelled < 24 hours = full fare

7-Passenger Limo: Cancelled < 48 hours = full fare

Sprinters/JET Vans: Cancelled < 48 hours = full fare

Super Stretch (e.g. Hummer): Cancelled < 72 hours = full fare

Buses (24–56 pax): Cancelled < 72 hours = full fare
Note: 20% deposit is always non-refundable.

6. Passenger Liability Agreement

Seat belts are required by law for all passengers.

No smoking in any vehicle — $450 fine applies.

No drugs or banned alcohol (e.g. Absinthe) allowed.

Vehicle capacity (passengers & luggage) must not be exceeded.

Passengers are liable for:

Any damage caused during the trip (accidental or intentional)

Getting sick or spilling inside vehicle ($280–$700+ cleaning/downtime fees)

Food, snacks, or gum in vehicle = $280 fee

US LIMO NYC INC is not responsible for lost personal belongings.

7. Company Responsibility

We aim for punctual, clean, and professional service.

Not liable for delays due to:

Weather, road conditions, accidents, mechanical failure, or acts of God

In case of breakdown, a replacement vehicle will be provided.

Drivers may refuse service to intoxicated or unruly passengers.

We do not discriminate based on race, religion, gender, or origin.

8. Lost & Found

We are not responsible for lost items.

Found items can be returned at owner’s cost.

Items unclaimed after 7 days may be discarded.

9. Cleaning & Damage Charges Summary

Issue	Fee/Consequence
Smoking	$450
Cigarette burns	$700+ (based on repair bill)
Food/snack mess	$280 cleaning + 1-hour vehicle fee
Broken/missing glassware	$25 per item
Vomit or biohazard cleanup	Minimum $280 + lost revenue

10. Final Notes

All services must be reviewed immediately after completion if any issues arise.

Please call our office at +1718-770-7762 within 24 hours for complaints or corrections.

Failure to notify within the timeframe may limit our ability to resolve issues.